Camera update

Good news so far on the camera front. I went online to find contact information for their repair department, but couldn't find a specific name, so I emailed the general manager (whose last name is McBain, so I figured that was a pretty good bet). He emailed me back within the hour and asked for all the details and indicated that he would look into it immediately.

I received a phone call from the regional manager a couple of hours after I replied to the email, and he was extremely apologetic. He has offered to reimburse us part of the repair cost (he's not sure how much yet) as well as give us a free memory card or case or other accessory. Unfortunately, he needs to get the camera back to replace the screws, so I'm packaging it up and will be sending it back again today (the postage cost will also be refunded). He is concerned that if the screws were missed something else might have been as well, so he said he would personally check it over after it came back from the Canon service center.

We're definitely pleased with how quickly our complaint was responded to, and as long as we are refunded a reasonable amount (i.e. not $10 on a $150 repair!) we will be satisfied. I'm pretty disappointed that we're going to be without our camera again for a few weeks, though. It makes me want to just go out and buy the new camera I've been looking at just so I have one to use! (And so I would, if only I had $1000 floating around in my pocket!)